We'd love to hear from you.
Have a question, feedback, or need support? Our team is here to help. Reach out and we'll get back to you as soon as possible.
Fill out the form below
Tell us what you're looking for and we'll get back to you, usually within 24 hours.
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Thank you for reaching out. We have received your message and will reply to the email address you gave us, usually within 24 hours.
Email Support
For general questions and support.
support@kromotools.net We usually respond within 24 hours.Report a Bug
Found a tool that isn't working or gives a wrong result? Tell us and we'll fix it as soon as possible.
Report a BugBusiness & Partnerships
For partnerships, advertising and business inquiries.
support@kromotools.net Please add "Partnership" or "Advertising" to the subject.Fast Response
We usually reply within 24 hours
Private
Used only to reply to you
Real People
Read and answered by our team
Worldwide
Our tools work in any browser
Support Information
How our support works and what to expect when you reach out.
Email Support
All messages are handled by email. We do not offer live chat or phone support at the moment.
Response Time
We usually reply within 24 hours. Complex issues may take a little longer.
Availability
Monday to Saturday. Messages sent on Sunday are answered from Monday.
Privacy
We use your message and email only to reply to you. We do not sell them.
What Happens After You Contact Us?
From the moment you press send to the moment you get an answer.
Your message arrives
It goes straight to our support inbox. If you used the form, it is delivered to us through FormSubmit.
We read and review it
Messages are reviewed Monday to Saturday. Every reply comes from our team, not from automated bots.
We may ask questions
For technical issues we may ask for more details so we can reproduce the problem.
You get a reply
We answer at the email address you provided. Feature ideas and feedback are noted for future updates.
Before Contacting Us
You may get your answer faster from one of these.
Helpful pages
- Visit our Help Center for answers to common questions.
- Use Report a Bug for a specific problem with a tool.
- Use Request a Tool to suggest a new tool.
- Check the Sitemap to find a tool or page.
- Refresh the page or clear your browser cache. This fixes most temporary issues.
For faster support
- Tell us your device type and browser name and version.
- Send the exact URL of the page where the problem happened.
- Describe what you entered and what result you expected.
- Add a screenshot if you can, but hide any personal details first.
Types of Requests We Handle
A quick guide to choosing the right channel.
Quick Answers
Short answers to things people often ask us.
How long until I get a reply?
We usually reply within 24 hours, Monday to Saturday. Messages sent on Sunday are answered from Monday, and complicated issues may take longer.
Do you offer live chat or phone support?
No. Support is by email only, through the form on this page or at support@kromotools.net.
Can you give medical, legal or financial advice?
No. Our tools give general estimates for information only and we cannot give personal advice. Please read our Disclaimer and speak to a qualified professional.
What happens to the details I send you?
We use your name, email and message only to reply to you. Form messages pass through FormSubmit, which delivers them to our inbox. You can read more in our Privacy Policy.
Check the guide first
Many questions about tools, privacy and usage limits are answered in our guide, and the troubleshooting steps may solve the problem right away.
