Found a Problem? Let Us Know
Bug reports help us fix problems for you and every other visitor. Tell us what went wrong and we'll look into it.
Before you report: refresh the page (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac), clear your browser cache, and check that your input matches the format shown on the tool page. If the problem is still there, please use the form below.
For general feedback or a new tool idea, use our Feedback or Request a Tool pages instead.
Submit a Bug Report
The more detail you give, the easier it is for us to find the problem. Fields marked with * are required.
Bug Report Received!
Thank you for reporting this. We'll look into the problem and fix it as soon as possible. We may email you if we need more details.
What Happens After You Report
Every bug report we receive is read. Here is what happens next:
Your report arrives
It is delivered to our support inbox through our form provider, FormSubmit.
We try to reproduce it
We use the tool name, device, browser and steps you gave us to see the same problem ourselves. A detailed report makes this much faster.
We find the cause
Once we can reproduce the problem, we look for the cause in the tool's code or, for AI-powered tools, in the connection to the AI provider.
We fix it and test again
Confirmed bugs are fixed as soon as possible, and the tool is tested again. Some fixes are quick and others take longer. We may email you if we need more details.
What Makes a Good Bug Report?
The clearer the report, the faster we can fix the problem. These details help most:
Tool name and page URL
Tell us exactly which tool is affected and paste the page address if you can.
A specific description
Say what you actually saw. "It doesn't work" is hard to act on, while "the result stays at 0 after I press Calculate" is easy.
Steps to reproduce
A numbered list of what you did, step by step. This is the most useful part of any report.
Expected and actual result
Tell us what you expected and what happened instead. For a wrong result, include the numbers you entered.
Device and browser
Many bugs only happen on certain devices or browsers, so this helps us see the same thing you saw.
Error messages
If you saw an error message, copy it exactly as it appeared.
How We Prioritize Bugs
We look at how many people a bug affects and how much it gets in the way. This is the order we generally follow:
Critical
The tool is unusable, or it gives results that are badly wrong. These come first.
High
The tool is partly broken or often returns incorrect results.
Medium
Layout or usability problems that don't block the main function of the tool.
Low
Small visual or cosmetic issues, usually fixed together with other updates.
Fix times depend on the cause, so we can't promise an exact date for any bug. Wrong results in health, finance and similar calculators are treated as a priority.
Need Something Else?
This form is for bugs and wrong results. For anything else, these pages are a better fit:
Try these quick fixes first
Refreshing the page, clearing the cache or trying another browser solves many problems. The guide lists the common cases.
